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Caso de éxito: Satisfacción del cliente (NPS) aplicado a la industria bancaria

Casos de Éxito

Satisfacción del cliente (NPS)

En la industria bancaria, se realizan encuestas de satisfacción al cliente, que no tienen la mejor visualización y distribución de la información. Resolvámoslo.

Axel Garcia 11 de julio de 2022

Seguinos

Autores y colaboradores

Rigo

CEO & Co Founder

Axel

CTO & Co Founder

Caro

Agus

Sebas

Nacho

Shanon

Privacy Overview

Through this announcement, Tekne Consulting SRL., informs the users of their webpage about its policy of personal data protection (from now on, “Personal Data”). Tekne Consulting SRL., reserves the right to modify the present policy in order to adapt it to new legislation or jurisprudence, as well as industry practices. In any case, it will announce the introduced changes in this page with reasonable anticipation to its implementation.

Cookies
The User recognizes and accepts that Tekne Consulting SRL., may use cookies when browsing through the website. Tekne Consulting SRL’s cookies are only associated with an anonymous user and his/her computer and don’t provide references that allow to deduce personal data from the user. The User may configure the browser in order to get notified and reject the installation of the cookies sent by Tekne Consulting SRL.

Cookies are small files that are installed in the hard disk with a limited duration on time that help to personalize services. We also offer other functionalities that are only available through the use of Cookies. Cookies are used with the aim of knowing about the interests, the behaviour and demography of those who visit or are users of our website and in that way, understand more about their needs, interests and bring them a better service or provide them with related information. We also use the obtained information from Cookies in order to analyse the pages that are browsed by the user, the searches they made, enhance our commercial and promotional initiatives, show advertisements or promotions, banners of interest, news about Tekne Consulting SRL, make our content and article offer better, personalize said content, presentation and services. We may also use cookies to promote and enforce the website’s rules and security. Tekne Consulting SRL may add Cookies in the e-mails they send in order to measure the promotions effectiveness.

It is expressly clarified that these policies cover the use of Cookies by this website and not the use of Cookies by advertisers. We do not control the use of Cookies by third-parties. You can block your browser from accepting Cookies, in which case, Tekne Consulting SRL does not guarantee the correct functioning of the services and content that is offered through the website.

Unsolicited commercial communications

PROHIBITION OF UNSOLICITED COMMERCIAL COMMUNICATIONS MADE THROUGH E-MAIL OR OTHER MEANS OF ELECTRONIC COMMUNICATION: ANTI SPAMMING

Tekne Consulting SRL is obligated not to gather data from users with publicity ends and sending advertisements in any form and communications of commercial nature without their previous request or consent.

Sending any unsolicited or not previously consented messages to a plurality of people

Using distribution lists that can be accessed from Services

Handing in to third-parties, with any finality, data gathered from distribution lists

Applicable Law and jurisdiction
Any divergence, controversy or dispute that may happen, will be treated by the jurisdiction of Justicia Nacional en lo Comercial with its headquarters in Ciudad Autónoma de Buenos Aires, expressly waiving any other jurisdiction.

Personal data protection
Tekne Consuting SRL. has implemented all required processes to the effects of Client Personal Data Protection with the aim of avoiding bad use, alteration, unauthorized access and/or Personal Data theft that was provided from the Client to the Provider. Without prejudice of the above, the client accepts and recognizes that the security measures will be treated by the provider according to the terms of National Law of Personal Data Protection Nº 25326

The Client has the faculty of using the right of accessing personal data without charge on intervals of no less than 6 months, unless there is an established legitimate interest as established by article 14, subsection 3 of Law Nº25326 (Disposition 10/2008, article 1º, B.O 18/09/2008) and ask for the update, rectification or suppression of personal data.

We hereby let you know that the National Direction of Personal Data Protection, control body of Law Nº 25326, has the attribute of attending complaints and claims that are interposed in relation to the non-compliance of the rules of personal data protection

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Tekne Blog

Satisfacción del cliente (NPS)

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Autores y colaboradores

Rigo

Axel

Caro

Agus

Sebas

Nacho

Shanon

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Política de Privacidad | Política de Cookies | Términos y Condiciones

© 2021 - Tekne - Todos los derechos reservados

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Tekne Blog

Satisfacción del cliente (NPS)

Categorías

Seguinos

Autores y colaboradores

Rigo

Axel

Caro

Agus

Sebas

Nacho

Shanon

Recibí las últimas novedades, contenido y soluciones digitales de Tekne en tu casilla de correo

Política de Privacidad | Política de Cookies | Términos y Condiciones

© 2021 - Tekne - Todos los derechos reservados

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