Book a meeting

Success Case by Tekne

cUSTOMER sATISFACTION (NPS)

Banking Industry

Problem Statement

Nowadays, client satisfaction surveys are made in different banks. However, even though the information from the surveys is processed, the way in which it is visualized and distributed is not the best one for making decisions.

  • Data loading is not automated.
  • Shown graphics are not adequate.
  • There is no emphasis on KPIs.
  • An UX perspective is not used.

Objective

Achieve a correct information integration by generating metrics and graphs that help with an enhanced visualization of data gathered from surveys. 

This allows us to make a comparison among its NPS indicators.

Implementation process

Building of a dashboard in Microsoft Power BI that includes:

  • Database connection
  • ETL processes
  • Metrics calculations
  • KPIs and graphs visualization
  • Benchmark
  • Filter panel
  • Web publishing, users and permissions

Results

  • The bank obtained an automated Dashboard that allows the comparison of their customer satisfaction with the customer satisfaction of their competitors, with a segmentation based on residency, socio-economic level, occupation, age and gender.
  • With this, they were able to generate strategies to enhance customer satisfaction.

We empower your Data

Let’s take your organization to a whole new level.

Book a meeting
Learn our Solutions
Read more success cases