Success Case by Tekne
Given the growth of the business, there is a need to centralize and have a global vision of the collection area.
This financial startup had the challenge of building everything from scratch:
Build a platform that allows the integration of the data obtained in the different phases of collection management, displaying the metrics and indicators already approved within automated reports, which allow you to quickly monitor and analyze the key points of the business, such as:
Monitoring of calls received, answered and unanswered, giving greater importance to the management of unanswered calls, with the intention of re-contacting that client who has not been able to communicate with the call agents.
Analysis of the most used payments channels, behavior and generation of payment agreements.
Evolutionary and comparative graphs between the different loan portfolios.
Evaluation of the performance of the agencies in charge of the collection of the different loans and agreements, comparative analysis with historical values, and calculation of fees.
Automatic sending of reports by email to agencies for collection management.
The implemented solution allowed:
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