Success Case by Tekne

Integral Collection visualization project

Fintech Industry

Business Problem

Given the growth of the business, there is a need to centralize and have a global vision of the collection area. 

This financial startup had the challenge of building everything from scratch:


Build a platform that allows the integration of the data obtained in the different phases of collection management, displaying the metrics and indicators already approved within automated reports, which allow you to quickly monitor and analyze the key points of the business, such as:

Automate and coordinate four processes

Gestión de cobranzas

Collection management

gestion del cliente

Customer management

Canales de contacto

Contact channels

Gestión de pagos

Payment management


Creation of dashboards, contained in three main axes:


Call Management:

Monitoring of calls received, answered and unanswered, giving greater importance to the management of unanswered calls, with the intention of re-contacting that client who has not been able to communicate with the call agents.


Recovery Management:

Analysis of the most used payments channels, behavior and generation of payment agreements. 

Evolutionary and comparative graphs between the different loan portfolios.


Performance Managements

Evaluation of the performance of the agencies in charge of the collection of the different loans and agreements, comparative analysis with historical values, and calculation of fees.

Automatic sending of reports by email to agencies for collection management. 


The implemented solution allowed:

We empower your Data

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